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The all-new SpiceClub is a new-age, Tier-based, loyalty program that comes with a wide range of benefits ranging from free air tickets to an array of privileges and complimentary services. SpiceClub lets you earn Points for every rupee you spend, not only on air fare but also on the amount you spend on other services like excess baggage, meals, seat selection and much more.

Members can avail several benefits basis the Tier they belong to. Some key benefits are:
• Earn free flight tickets faster than ever.
• Changes or cancellations at zero fee.
• Get free upgrades, complimentary meals, priority check-in and preferred bag-out
• Earn SpiceClub (SC) Points on all spends done on flight bookings and on other services/products purchased from SpiceJet.
• Earn additional SC Points for booking directly on SpiceJet website and SpiceJet mobile app.
• Redeem SC Points for free flights, free meals, free SpiceMax upgrades and much more.

SpiceClub gives you free flight tickets and other exciting benefits. By becoming a member of the program, you can enjoy various complimentary benefits during every flight journey. You earn SpiceClub Points (SC Points) for SpiceCash top up, spends done on air tickets and add-ons and additional Points for booking directly on SpiceJet website and app. Use these Points for flights, meals, upgrades to SpiceMax and much more.

SpiceClub is the only airline program in the country with the following exclusive benefits:
• Transparent value of Points earned – SpiceClub loyalty Points are equivalent to real cash; each point has a value of 50 paisa.
• No redemption threshold – All members from Silver Tier onwards do not have to wait for accumulation of Points. Members can redeem point balance as low as 100 SC Points (equivalent to ₹ 50).
• Redeem Points for flights and add-ons – Members have a choice of redeeming Points against meals, upgrades, and excess baggage or flight tickets.

You can enroll yourself in SpiceClub simply by registering on our official website www.spiceclub.com and SpiceJet mobile app.

Any individual above the age of 18 years can become a member of SpiceClub.

All existing SpiceClub members are automatically enrolled in the new program. Members can use their existing credentials to login into their accounts.

Your SpiceClub login ID is your SC Member ID i.e. registered mobile number along with country code. Member can reset the password using “Forgot Password”.

No changes can be made to Name, PAN, DOB or E-mail address. However, in the case of a spelling mistake in the name, members can send a mail to spiceclub@spicejet.com with valid identity proof (Aadhar card, PAN card, Driving License or Passport).

SpiceClub has four Tiers, namely Classic, Silver, Gold, and Platinum. The benefits keep increasing with the tiers. Each Tier requires a certain number of flights and spends to enter and retain. Check the Tier benefits table here.

To enter/upgrade to a Tier, members need to meet criteria for required flight journeys and spends. Click here to check the eligibility conditions for different Tiers.

Each Tier is valid for 12 months from the date of entry into that Tier.

Yes, as soon as members complete required flight journeys and spends, they will automatically be upgraded to the next eligible Tier.

The flight count and spend in a Tier starts from the date of entry into the Tier. Each one-way journey is considered as one flight. All spends on flight fare as well as spends on pre-booked add-on services (e.g. preferred seat booking, pre-booked meals, SpiceMax upgrades etc.) are considered for calculating spends. Only base fare excluding taxes is considered for calculating spends. Both flight count and spends done for a flight are considered after the flight journey has been completed.

To retain the Tier, members need to complete the required number of flight journeys and spends as per the Tier criteria within 12 months from the date of entry in the Tier.

In case members do not complete the required flights and spends, they would be downgraded to the preceding lower Tier.

Members are eligible to be upgraded to the next Tier as soon as they complete required flight journeys and spends for the next Tier.

No, all the benefits and vouchers associated with the Tiers (i.e club comfort, club privileges, and other benefits) are only valid for members. No other passenger can avail these benefits even if they are flying on the same PNR as the SpiceClub member. However, if a member wants to extend meal and SpiceMax discount available under his log-in to co-passengers in the same PNR, he may do so either during the booking flow or under MMB.

No, discounted rate/ voucher/promo code of each Tier cannot be combined with any other offer and promotion running on SpiceJet.

In the case of bookings made directly from SpiceJet.com and SpiceJet Mobile App as a logged-in member, all these services would automatically be assigned to the member under the PNR. Members will have to share the itinerary or boarding card at the airport to avail these benefits.

In cases of bookings made through any other channel, member’s first name, last name and mobile number must match with the details provided by the member in his SpiceClub account for automatic assignment of the services. In case the mobile number mentioned in the PNR is different, members have the option of logging on to SpiceJet.com and updating the mobile number for availing these services. Members will have to regenerate the updated itinerary to avail the services at the airport.

Note: To avail preferred seat selection and 20% discount on meals and SpiceMax, members will have to pre-book their Meal/Seat/SpiceMax from SpiceJet.com or SpiceJet mobile app after logging on to the SpiceClub account. Co-passengers part of the member’s PNR will also get 20% discount on pre-booked Meals and SpiceMax.

SpiceClub members can cancel their flight tickets by logging on to their SpiceClub account. Applicable cancellation fee will be waived off at the payment page. This facility is available only for SpiceClub members - and not for other passengers travelling with the member, even if they are on the same PNR.

Members need to ensure that the PNR is reflected in their SpiceClub account before placing cancellation request. In case the PNR is not reflecting in the account, the PNR will need to be added post logging into the SpiceClub account.

Free change, complimentary Meals and SpiceMax upgrades are provided in the form of vouchers. Each eligible member is given these vouchers at the time of entry into the Tier. Vouchers are sent to eligible members on the registered email address and can also be viewed in the member's SpiceClub account. To use these vouchers, members must add Meal or SpiceMax to the PNR or proceed with the change request from the SpiceJet Website or SpiceJet Mobile App and at the payment page apply the voucher code.

Free flights are provided to members in the form of vouchers on eligibility. Each eligible member is given 1 free flight voucher after every 10 completed flights in a Tier. The vouchers are sent to eligible members on the registered email address and can also be viewed in the member's SpiceClub account. The flight vouchers are valid for 1 year from the date of issue.

SC Points are reward/loyalty Points given exclusively to SpiceClub members.
• Members can earn these Points for the amount spent on flights and add-on services like pre-booked meals. Amount spent is calculated on base price (net off taxes and duties) of services availed by the member.
• Bonus SC Points can be earned by making flight bookings directly through SpiceJet Website or Mobile application.

SC Points for flights, add-ons and direct bookings are credited in members' account post completion of the flight journey.
• Members can also earn SC Points by topping up their SpiceCash prepaid wallet and by spending on SpiceClub partner merchants.
Click here to check the applicable number of SC Points associated with each Tier.
SC Points will accrue to members for all flights and add-on services booked for the member (in whose name the SpiceClub account is registered). The accrual of Points will happen after the completion of the flight journey. To ensure smooth crediting of Points, the member needs to ensure that details mentioned for PNR booking i.e. first name, last name and mobile number is same as per the SpiceClub account.
Yes, the members can earn flat 250 Bonus SC Points for all tickets booked directly through the SpiceJet website and SpiceJet Mobile app. These Points would be credited to member's account post completion of travel.
Yes, members can also earn SC Points for flights where the bookings have not been done through SpiceJet website or mobile app. The Points will be automatically credited to member's account post completion of travel if the passenger details (First name, last name and mobile number) in the PNR are same as per SpiceClub account.
Yes, a member may claim SC Points for flight journeys completed before becoming a member. To claim past flight, members can login to their SpiceClub account and submit the PNR in "Claim/ Add your PNR" section. All past flights must be claimed within 180 days from the date of journey completion.
No, SC Points can only be earned on bookings made by members for themselves. In case of multiple passengers on a PNR, members would earn Points for only the amount spent for their own tickets and any add-on services purchased for self.
No, Points accumulated by a member cannot be transferred to friends and family.
SC Points come with a validity of 24 months from the date of earning.
No, the SC Points earned under SpiceClub cannot be exchanged or refunded.
Customers can earn free flights either by collecting SC Points equivalent to the amount of the ticket or by completing 10 flight journeys in Silver, Gold or Platinum Tier. Click here to check the Tier table to learn more about it.

Using SC Points is very simple. Members can log in to their SpiceClub account on the SpiceJet website or SpiceJet mobile app. After logging in, members can see the Points available for redemption under the 'Spice Loyalty Points' tab on the 'Payments' page. Member needs to select the required option along with the number of Points to be redeemed. An OTP would be sent to the registered mobile number. Upon entering the OTP, member would be able to use SC Points.

Each point has a value of ₹ 0.50

A member has the option to pay with SC Points for booking flight tickets or to pre-book any add-on services like meals, excess baggage, SpiceMax, etc. Member may opt to pay a part of the ticket price with SC Points.

No, in case the payment made is entirely through SC Points, member would not get any SC Points.

In case a PNR is booked with a combination of different payment methods including SC Points and one of the other payment modes, SC Points will be awarded for the amount paid through other payment modes.

For e.g.
- Total booking amount: ₹ 5000
- Payment done through SC Points: ₹ 1000
- Payment done through other modes: ₹ 4000
*Then Points will be credited to the member on ₹ 4000

SpiceCash is an e-wallet program exclusively for SpiceClub members. SpiceCash wallet gives you convenience of making seamless digital payments on SpiceJet website and SpiceJet mobile app. You can make payments for flight tickets or other add-on services simply by logging into your SpiceClub account.

• There is zero convenience fee on flight bookings paid fully with SpiceCash
• You can earn 4 SC Points for every ₹ 100 that you load in your SpiceCash account
• Your transactions are faster as SpiceCash ensures the quickest processing of payments
• You benefit from the fastest processing of refunds in case of cancellations/modifications in your booking
• You can even use SpiceCash to pay for part of the total payable amount for any transaction, and use any other payment mode for the balance amount

SpiceCash prepaid card is a virtual prepaid card linked to your SpiceCash wallet account. SpiceCash prepaid card can be used to make payments even for transactions outside SpiceJet - at any online merchant within India wherever MasterCard is accepted.

• Use it online, anywhere and everywhere - backed by the universal reach of MasterCard.
• Earn SC Points simply by transacting with SpiceCash prepaid across various partner merchants.
• Get your card in seconds - it's virtual, online and instant. You can start using immediately.
• Suspend or re-activate your card in one click. Your money is safe & your information is secure.

A Virtual Card can only be used to make online payments. It is like your Physical Card and can be used in the same way as a physical card (make payments, shop online etc.) except that you cannot have the touch and feel of a physical card.

You need to be a registered SpiceClub loyalty program member. As a SpiceClub member, you can activate your SpiceCash Prepaid Card online through your SpiceClub account after a minimal KYC process (no document uploading needed).

As soon as you sign up for the SpiceCash wallet, immediately a prepaid card would be generated and displayed in your SpiceClub account. A member can view virtual card with 16 digit card number, CVV, member name and expiry date.

CVV stands for Card Verification Value. It is a 3-digits numeric code printed on the back side of your card. It is used to verify the identity of the user and provides additional security against fraudulent transactions.

Your SpiceCash card is a prepaid card. However, while transacting online, please choose Debit Card option on the payment page to transact with your SpiceCash Card.

For basic KYC, you will need to update your Driving Licence / Passport number / Voter ID number in your SpiceClub account. The validity for this KYC is 24 months.

As a SpiceClub member, after you have completed the basic KYC steps, your maximum top-up limit is ₹ 10,000/- in a month and ₹ 1,00,000/- in a year.

SpiceCash is a unique payment instrument exclusively for SpiceClub members. SpiceCash brings to you the opportunity to earn reward Points (SC Points) twice - first when you top-up your SpiceCash account with money and then again when you use your SpiceCash money to spend with SpiceJet or any of our partners.

As a SpiceClub member, you will earn 4 SC Points (1 SC point = ₹ 0.50) for every ₹ 100/- that you load in your SpiceCash account. So, if you load ₹ 10,000/-, you will earn 400 SC Points immediately. After that, when you use SpiceCash with SpiceJet or with our partners, you will earn additional Points based on the nature of the products/services that you are buying.

Only one SpiceCash account can be created for every SpiceClub member. The name and mobile number used for SpiceClub membership account will be used to create the SpiceCash Card.

SpiceCash Prepaid Card comes at zero cost to you and offers an array of attractive benefits. You can earn extra SC Points every time you top-up your SpiceCash account - and also every time you use SpiceCash to spend on the partner merchants.

In order to top-up your SpiceClub wallet, please click on "Top-up" option. You will then have to enter the top-up amount and proceed to load your wallet with any mode of online payment like debit card, UPI or credit card. You can earn extra SpiceClub Points every time you top-up your SpiceCash.

You may top up your SpiceClub wallet through either of the following channels:
• Debit Card
• Internet banking.
• Credit Card.
• Other Wallets.

As per RBI guidelines, prepaid cards cannot be used on other mobile wallets.

No, there are no charges involved in topping up amounts in SpiceClub wallet. In fact, you will earn 4 SC Points (1 SC point = ₹ 0.50) for every ₹ 100/- that you load.

You can use SpiceCash for all transactions on SpiceJet website and SpiceJet mobile app. You can also use SpiceCash for any online transactions through the virtual prepaid card.

Yes, you can use SpiceCash for any spend for anyone on SpiceJet and for any online transaction.

No, SpiceCash Prepaid Card is not transferable. Once it has been issued to you, you cannot transfer it to anyone else. However, you can spend your SpiceCash money on transactions for others.

There is no expiry date for the SpiceCash Prepaid Card. You can use it lifelong; however, you may need to periodically refresh your KYC details in compliance with regulatory guidelines.

Yes, you can use multiple payment modes for all transactions with SpiceJet. For any payment that you need to make on SpiceJet platforms, you can split the total amount to pay partly by paying through your SpiceCash Prepaid Card, partly by redeeming your SC Points, and partly by using any of your credit/debit cards or online banking.

You can suspend/un-suspend or block the card using the corresponding button on the "Suspend" > "SpiceCash" page. Please go to SpiceCash and select Suspend/Reactivate Card as applicable. An OTP will be sent to your registered mobile number. Once you enter the OTP, your card will be suspended or reactivated.

Please contact Customer Care at +919811795555

Terms and Conditions of SpiceClub

• This agreement contains the complete terms and conditions that applies to an individual's or entity's participating in the SpiceClub Program (the "Program"). As used in this agreement, "we", "us", or "our" means SpiceJet Limited including but not limited to our successors and assigns, as the case may be, and "you", “your” means the person taking membership in the Program. Oursite” means, collectively, the www.spicejet.com website, our mobile website and our mobile applications.

• Our revamped Program is going to live from August15, 2019 wherein the program is structured on Tier basis with different benefits attached to different Tiers. However, please note that SC Points earned and/ or top-up will be as per the old earning structure and will be migrated to new system

• Enrolment in the Program (“Membership”) is limited to parties that lawfully can enter into and form contracts under applicable law. For example, you have to be 12 years or above to enrol in this Program.

• In the event wherein more than one account number is assigned to the same individual and/ or entities, SpiceJet reserves the right to merge the two accounts.

• Please note that changes in the SpiceClub User ID is not permitted once enrolment process is completed.

• Member in one Tier will only be eligible for next Tier if total number of flight count and total amount spent (as provided under below table) is met within a year from the date of Membership and/ or up gradation of Tier which shall be calculated on the flown basis only.

Tier EligibilityClassicSilverGoldPlatinum
Total number of flightsEntry level51530
Total amount to be spend (in ₹)Entry level20,00060,0001,20,000

• Please note that on every up gradation of Tier your flight count and total amount spent of will be reset to zero.

• Validity of your Tier shall be for a period one (1) year from the date of entry into said Tier. In the above said period of one (1) year you are required to meet Tier eligibility criteria (as provide in above table) to upgrade yourselves to next Tier. If the above said criteria is not met by you, your Tier stay will be downgraded to previous Tier.

• Benefits associated with each Tier like club comfort, club privileges and other benefits can be availed by registered member only under the Program.

• Discounted rate/ voucher of each product cannot be combined with any other offer of same product/ offer/ voucher.


• “SC Points” refers to all rewards earned on purchase and utilisation of our all domestic/ international flight bookings and/ or domestic/ international flight ADDONS.

• You can book our flight tickets and/ or any ADDONS via our site and earn SC Points. Our system will identify the PNR as you by your first name/ last name/ mobile number/ E-mail ID and the said SC Points will be credited against your PNR.

• In the event wherein you have made the booking through any of our partner or other channels, you will have to claim your SC Points within 180 days of travel under SpiceClub login by providing the details of said PNR.

• SC Points will be accrued by you only on your name (on whose name the Membership exist) for the bookings made for yourself only, after completion of your journey.

• Please note that in any of the following events SC Points will not be accrued:

i. In case of any PNR cancellations “or” flight no-shows

ii. Any booking made through accrued SC Points

• In the event wherein you make a booking with different payment method including SC Points as one of the payment mode, SC Points will be accrued/ accumulated on pro-rata basis only for the amount paid through other payment mode.

• SC Points accrued by you will expire in two (2) years from the date SC Points has been credited into your account.

• You can redeem your SC Points against purchase of any product (like flight bookings or ADDONS) available on our site. However, in case of Classic Tier members, please note that a minimum 500 SC Points is required for redemption against any such purchase.

• SC Points earned by you is non-exchangeable and non-refundable.

• If you choose to make any changes/ cancellations in any of your bookings for which a part/ full payment is made by Spice Points and/ or SC Points, then deductions shall be done on the basis of first-in first-out.

• All other terms of carriage of as available at www.spicejet.com/Tnc.aspx, and applicable terms and conditions shall also apply.

• SpiceJet reserves the right to modify, alter, amend and/ or change any and/ or all of the terms and conditions, made applicable to SpiceClub, at any time without prior notice.

• In the event of any misuse or abuse of your Membership by you, we reserve the right to deny the offer or cancel the booking.

• The maximum liability of SpiceJet in any event for any valid claim arising out of SpiceClub Membership shall be limited to the amount paid by the Member.

• For any credit/ debit card and net banking related claims, you should contact your respective banks and we will not be liable to entertain any such claims.

• Any person subscribing to Program shall be deemed to have accepted the applicable terms and conditions.

• Any disputes arising out of your Membership or any of the booking made hereunder shall be subject to the jurisdiction of the courts situated at New Delhi, India.

Terms and Conditions of SpiceCash

These terms and conditions ("Terms and Conditions") apply to and regulate the provisions of prepaid payment instruments namely Open loop Prepaid Card(s) and Gift Card(s) (whether in physical or virtual form, as applicable) (collectively "Prepaid Cards" or "Cards" or "PPIs") provided by SpiceJet Limited ("the Company"). The PPIs are issued by IndusInd Bank and powered by MatchMove.

By completing the sign-up process for availing any of the Cards, you are deemed to have expressly read, understood and accepted each and every Terms and Conditions mentioned herein. You agree to be bound by all the Terms and Conditions mentioned herein, as may be amended from time to time.

In this Terms and Conditions, "We", "Us" or "Our" collectively refers to IndusInd Bank and/or the Company and/or MatchMove acting on behalf of IndusInd Bank, as the context requires. "You" or "Your" refers to the individual purchasing or using the Prepaid Card.

In these Terms and Conditions, unless the contrary intention appears and/or the context otherwise requires, capitalized terms defined by:

(i) inclusion in quotations and/ or parenthesis have the meanings so ascribed; and
(ii) the following terms shall have the meanings assigned to them herein below:

  1. a) "Account" refers to a prepaid account with an account balance equivalent to amount loaded on the PPIs, for the purpose of monitoring the limits available on such PPIs.
    b) "Business Day" means a day other than a Sunday, 2nd or 4th Saturday of a Month or Public Holiday as defined under Section 25 of Negotiable Instrument Act, 1881 on which banks are open to transact business of banking.
    c) "Charges" means such levy, costs and charges levied by Us for usage of the PPIs, as amended from time to time.
    d) "Customer" or "Holder" or "You" shall mean any person to whom the PPI is issued and who is authorised to hold and use the same against the value stored on such PPI.
    e) "Customer Care Centre" refers to contact centre provided by Us for addressing all queries, complaints raised by the Customer or any details or information sought by the Customer in relation to the PPIs.
    f) "EDC" or "Electronic Data Capture" machine means terminal, printer, other peripheral and accessory and necessary software on which the PPI can be swiped or used to initiate a transaction.
    g) "Internet Payment Gateway" means the protocol stipulated or to be stipulated by us authorizing the payments made using PPI over the internet upon authentication of the Customer.
    h) "KYC" shall mean Know Your Customer guidelines adopted by Us for the purpose of identification and verification of the Customer, pursuant to the Regulations issued by Reserve Bank of India, from time to time.
    i) "Merchant Establishments" shall mean such physical establishments (including but not limited to stores, shops, restaurants, hotels, etc.) and reloadable stores (in any type of electronic form including but not limited to e-commerce platforms, digital marketplaces, etc.) located in India, having a specific contract with Us (or a contract through a payment aggregator / payment gateway / card network) for accepting PPI.
    j) "Payment Channel" shall mean various modes of transactions including but not limited to EDC/POS terminals/kiosks/Internet Payment Gateway/Mobile based payment solutions and various other modes as intimated by us from time to time.
    k) "Personal Identification Number (PIN)" is a numeric password provided to the Customer by Us.
    l) "POS" or "Point of Sale" means electronic terminals maintained by Merchant Establishments in India at which the Customer can use the PPI.
    m) "PPI" shall mean a prepaid instrument which includes gift cards and meal cards that facilitates purchases against the value stored on such PPIs as defined in the Regulations.
    n) "Regulations" shall mean the master directions, circulars, notifications, rules, guidelines, regulations, etc. issued by Reserve Bank of India or any other competent authority related to issuance and operation of prepaid payment instruments in India, as amended from time to time.
    o) "Schedule of Charges" shall mean the details of fees or Charges as may be prescribed by Us from time to time and displayed on our website.
    p) "Transaction" means any transaction initiated by the Customer using PPI at any Merchant Establishment.
    q) "IndusInd Bank Limited" or "Issuer" shall mean The IndusInd Bank Limited, a banking company within the meaning of the Companies Act, 2013 having its registered office at 2401, General Thimmayya Road,Cantonment, Pune, Maharashtra 411001 Tel: 020-26234000 / 020-26234010
    r) "SpiceJet Limited " or "the Company" shall mean a Limited company within the meaning of the Companies Act, 2013, having its registered office at Indira Gandhi International Terminal 1D, New Delhi-110037.
    s) "MatchMove" shall mean MatchMove India Private Limited, a company incorporated within the meaning of Companies Act, 2013 having its registered office at 2nd Floor, 2/2 Union Street, Al Qasrul Lathif Building, Infantry Road, Bangalore - 560 001.

a) The PPI shall be the exclusive property of the Issuer.
b) The PPI shall be valid only within the territory of India and for transactions in Indian Rupees only. The PPI cannot be used outside the territory of India or for any transactions denominated in foreign currency.
c) The Customer shall be required to sign on the reverse side of the PPI (if the PPI is in the card form) immediately upon its receipt. We reserve the right to reject or cancel any Transaction in absence of the signature or mismatch of the signature, without further notice or intimation to the Customer.
d) The PPI shall not be transferable to other individual or third party under any circumstances.
e) We shall not be liable to pay any interest on any balance maintained in the PPI at any point in time.
f) The Customer agrees and confirms that the PIN shall, under no circumstances be revealed by the Customer to any relative or family members or third party. The Customer shall be solely responsible and liable for the consequences arising out of such unauthorized disclosure of PIN and/or unauthorized usage of the PPI. We disclaim all responsibility and liability arising out of or in connection with the unauthorized usage of the PPI and/or any loss or damage, whether direct or indirect, incurred by the Customer as a result of such misuse. If the Customer forgets or misplaces the PIN, the Customer should visit the website or mobile application or any other mode as may be made available by Us for re-generation of PIN.
g) We will inform or intimate the Customer 45 days prior to the expiry of the PPI through SMS on the registered mobile number of the Customer or as specified in the Regulations applicable from time to time. Customer needs to utilize the entire credit balance available on the PPI prior to its expiry. In case the Customer does not utilize the credit balance available on the PPI within the validity period, the Customer can approach Us for renewal of the PPI. In case the Customer does not approach Us within a specified period, the outstanding credit balance available on the PPI will be transferred to a fund in compliance with the Regulations.
h) The Customer shall sign and retain all the charge slips generated for each of the Transaction consummated at a Merchant Establishment. We shall not be obliged to provide copies of the charge slips or transaction slips to the Customer. Any such request by the Customer will be at our sole discretion and provided such requests have been made by the Customer within forty-five (45) Business Days from the date of the Transaction. The Customer agrees that We shall be entitled to charge additional cost or charge for providing copies of the charge or transaction slips.
i) Any charge or cost levied by the Merchant Establishment in relation to any Transaction shall be directly settled by the Customer with the Merchant Establishment. We shall not be liable or responsible, either directly or indirectly, for any act or omission on the part of the Merchant Establishment or the charges or cost levied by them in relation to the Transaction.
j) All refunds and adjustments due to any Merchant Establishments on account of device error or communication link will be processed manually and the Account will be credited after due verification by Us pursuant to the applicable rules, regulation and our internal policy. The Customer agrees that any subsequent Transactions will be accepted or honored only based on the available credit balance in the Account without taking into account any disputed amount under consideration by Us. The Customer shall unconditionally keep Us indemnified against any loss or damage caused to Us on account of dishonoring the payment instructions as a result of insufficient funds in the Account. The Customer agrees that We shall be entitled to deduct the amount of such loss or damaged caused to us directly from the Account.
k) The Customer undertakes to act in good faith at all times in relation to all dealings of the PPI. The Customer accepts full responsibility for any illegal or wrongful use of the PPI in contravention to the Terms and Conditions contained herein.
l) The Customer hereby agrees not to use the PPI for making payment(s) of any goods and services, which is illegal under the laws. The PPI cannot be used for making purchases of prohibited or contraband products or services like lottery tickets, banned or prohibited magazines, participation in sweepstakes, purchase of bitcoins, payment for call-back services, etc.
m) We do not take any responsibility for any loss, damage or injuries suffered or caused to the Customer in connection with the service, quality of goods and services provided by the Merchant Establishment, refusal to accept (conditional acceptance) the PPI by Merchant Establishment and inability (technical issues) to use the PPI at Merchant Establishment.
n) The Customer hereby acknowledges and agrees that if there is no Transaction for a consecutive period of one (1) year on the PPI, subject to validity of the PPI, the same shall be made inactive by Us after sending a notice to the Customer. The PPI can only be reactivated by Us after validations and requisite due diligence, as stipulated from time to time.
o) The Customer hereby agrees to receive SMS or email alerts from Us for all Transactions done using the PPI. The SMS or email alerts from Us shall stipulate debit and credit Transactions, balance available or remaining on the PPI or such other information or details as stipulated by Us, from time to time.
p) The Customer agrees that we may, at our sole discretion, utilize the services of external service provider(s) or agent(s) on such terms as required or necessary, for provisioning of the services in relation to the PPI.
q) The Customer shall have access to Frequently Asked Questions ("FAQ") as uploaded by Us on our website, from time to time.
r) Notwithstanding anything contained herein, We shall not be liable to the Customer for any harm, loss, damage or injury caused due to causes beyond its control such as tide, storm, cyclone, flood, lightning, earthquake, fire, blast, explosion or any other act of God, war, rebellion, revolution, insurrection, embargo or sanction, blockade, riot, civil commotion, labour action or unrest including strike, lock-out or boycott, interruption or failure of any utility service, enemy action, criminal conspiracy, act of terrorism or vandalism, sabotage, hacking, unanticipated technological or natural interference or intrusion, loss or damage to satellites, loss of satellite linkage or any other data communications linkage, loss of connectivity or any other irresistible force or compulsion.

a) In the event of any breach of these Terms and conditions by the Customer, We shall have the sole right to forthwith cancel or terminate the PPI without having any liability, claim, demand or dispute against Us.
b) The Customer undertakes and agrees to indemnify Us against any loss, damage, claim, penalty, cost, charges or expenses (including legal counsel fees) that we may incur and/or suffer, whether directly or indirectly, as a result of the Customer committing any breach of the Terms and Conditions contained herein.

a) The PPI shall be valid until the expiry date printed on the face of the PPI.
b) If the Customer wishes to close the PPI at any time, then the Customer shall request Us for such closure and We may close the PPI in the manner as prescribed from time to time.
c) The Customer agrees and undertakes to destroy the PPI upon its expiry.
d) The Customer agrees that the PPI shall be defaced by cutting off the top right-hand corner, ensuring that both the hologram and the magnetic strip have been cut and has been destroyed or received by us. The Customer agrees that the Customer shall continue to be liable for any Charges incurred on the PPI prior to its termination, irrespective of the fact whether the Customer has or claims to have destroyed the PPI.
e) We may at our sole discretion terminate the PPI if:

  1. i. the Customer is declared insolvent or in case of death of the Customer.
  2. ii. the Customer committing breach of any of the terms, conditions, stipulations or its obligations under these Terms and Conditions.
  3. iii. any restriction imposed on the Customer by an order of a competent Court or order issued by any regulatory or statutory authority in India or any investigating agency.
  4. iv. the prepaid card program becomes illegal under the applicable laws, and Regulations.
  5. v. the program is terminated.

f) We, at our sole discretion, reserves the right to, either temporarily or permanently, withdraw the privileges on the PPI and/or terminate the PPI at any time without giving any notice or assigning any reason thereof. In case of a temporary withdrawal, the privileges attached to the PPI shall be reinstated by us at our sole discretion. In case of a permanent withdrawal, we have a right to cancel the PPI permanently. However, it is made distinctly clear that withdrawal (temporary or permanent) shall constitute automatic withdrawal of all benefits, privileges and services attached to the PPI. The Customer agrees that in the event of temporary or permanent withdrawal of the PPI, the Customer shall continue to be fully liable for all Charges incurred on the PPI prior to such withdrawal, together with all other applicable Charges thereon, unless otherwise specified by us.
g) If we temporarily or permanently, withdraws the privileges or terminates the PPI, We will on best effort basis, promptly notify the Customer. We shall not be held liable or responsible for any such delays or laches in receipt of such notification.
h) Upon termination of the PPI as stated above, the balance amount, if any lying in the Account will be refunded back to the source.

a) Charges shall include:

  1. i. Any fees charged by us in respect of the PPI, including replacement, renewal, handling and other fees, if any.
  2. ii. Service Charges on specific types of Transactions. The method of computation of such Charges will be as notified by Us from time to time.
b) Charges shall be non-refundable, non-transferrable and non-assignable in nature.
c) All Charges, in the absence of manifest error, shall be final and binding on the Customer and shall be conclusive in nature.
d) All statutory taxes including goods and service tax, imposts, duties (of any description whatsoever) as may be levied from time to time by Government of India or other competent authority in respect of or in connection with the PPI, shall be borne by the Customer.
e) All Charges related to the PPI will be debited from the Account, as may be levied from time to time. The Customer shall become liable to pay as soon as a charge has been incurred by use of the PPI.

a) If the PPI is lost or stolen, the Customer must immediately report such loss or theft to Customer Care Centre and request for immediate suspension of the PPI.
b) The Customer acknowledges that once the PPI is reported lost, stolen or damaged, such PPI cannot be used again, even if found subsequently.
c) The Customer is responsible for the security of the PPI and shall take all steps towards ensuring that the PPI is not misused. In the event we determines or receives any information that the Customer has neglected or refused or failed to take steps as indicated above, in case of loss, theft or destruction of the PPI, we reserve the sole right to cancel or terminate such PPI.
d) No liability shall accrue upon the Customer for any unauthorized transactions done on the PPI, after such PPI has been reported lost, stolen or damaged by the Customer. All liabilities accrued on the PPI, post reporting by the Customer shall be borne by us. However, in case of any dispute relating to the time of reporting and/ or transaction(s) made on the PPI, post reporting of the PPI being lost, stolen or misused, all our decisions shall be final and binding on the Customer.

Without prejudice to the remedies available under equity and/or law, We shall be under no liability or responsibility to the Customer or any third party, in respect of any special, indirect, incidental, consequential, punitive or exemplary loss or damage including, but not limited to, lost profits in connection with this arrangement.

a) Any charge or Transaction slip or other payment requisition received by Us for payment shall be conclusive proof of such Charge, unless the PPI is lost, stolen or fraudulently misused and evidenced by the Customer.
b) All disputed Transactions in relation to the PPI shall be required to be raised with our Customer Care Centre, within fifteen (15) Business Days from the date of the disputed Transaction. The Customer acknowledges that any request, after fifteen (15) Business Days from the date of the disputed Transaction shall not be accepted by us.

Any dispute with or complaint against any Merchant Establishment regarding any goods purchased or services availed must be directly resolved by the Customer with the Merchant Establishment.
It must be distinctly understood that the PPI is purely a facility to the Customer to purchase goods and/or avail services, We hold out no warranty or make no representation about quality, delivery or otherwise of the goods or services. Any dispute or claim regarding the goods or services must be resolved by the Customer with the Merchant Establishment. The existence of the claim or dispute shall not relieve the Customer of its obligation to pay all the Charges to Us and the Customer agrees to pay such charges promptly.

a)The Customer acknowledges and consents to sharing of information pertaining to the Customer and the usage of the PPI with any other banks or financial or statutory or regulatory authorities only in case of any financial misuse/fraud/legal cases where RBI, any regulatory authority, Government of India or Court directs us to disclose such information.
b) The Customer acknowledges and agrees that we may report to any other banks or financial or statutory or regulatory authorities, any Customer delinquencies and/or the usage of the PPI only in case of any financial misuse/fraud/legal cases where RBI, any regulatory authority, Government of India or Court directs us to disclose such information. We shall not be obliged to disclose the details of such banks or financial or statutory or regulatory authorities to the Customer, including the extent of such disclosure unless RBI, any regulatory authority, Government of India or Court expressly permits us to disclose the name of the said financial entity.
c) The Customer hereby authorizes Us and Our agents to exchange, share or part with all the information relating to the Customer's details and payment history with our group companies or Affiliates only in case of any financial misuse/fraud/legal cases where RBI, any regulatory authority, Government of India or Court directs Us to disclose such information.
d) The Customer shall intimate Us about change in any information, including but not limited to change in mobile number, email id, etc. along with such proof of change.

All disputes arising in relation to these Terms and Conditions shall be governed by and construed in accordance with the laws of India and shall be subject to the exclusive jurisdiction of the Courts of New Delhi.

a) We reserve the sole right to change, these Terms and Conditions, features and benefits offered on the PPI, including but not limited to Charges.
b) We shall communicate the amended Terms and Conditions by hosting them on Our website www.spicejet.com or in any other manner as decided by Us.
c) The Customer shall be responsible for regularly reviewing these Terms and Conditions, including amendments thereto as may be posted on Our website and shall be deemed to have accepted the amended Terms and Conditions by continuing to use the PPI.

a) In the event of any dispute or grievance in relation to the PPI and/or these Terms and Conditions, the Customer may contact the Customer Care Centre on details available on Our website.
b) In the event the dispute or grievance in relation to the PPI and/or these Terms and Conditions is not adequately addressed or resolved by Customer Care Centre, the Customer may approach the Nodal Officer, details of which can be found on our website.
c) We agree that all complaints, disputes or grievance raised by the Customer shall be addressed and/or resolved in a time bound manner.
d) The Customer may at any time approach the Banking Ombudsman for the grievance redressal. The list of Banking Ombudsman is available on the website of Reserve Bank of India i.e. www.rbi.org.in

This section lays out the Terms and Conditions which shall be applicable only to the SpiceCash Prepaid Card(s) issued by Us.

For the purposes of this section SpiceCash Prepaid Card shall mean physical or reloadable cards issued by the Issuer and provided by SpiceJet, which can be used for purchasing goods and services.

1. SpiceCash Prepaid Card cannot, under any circumstances, be exchanged for cash.
2. SpiceCash Prepaid Card is reloadable in nature.

1. Upon completion of KYC formalities Customer will be able to use the SpiceCash Prepaid Card for the maximum limit as prescribed under the Regulations from time to time. At present, the KYC formalities and maximum limit prescribed is as follows:

a) Upto ₹ 10,000/- by accepting minimum details of the Customer i.e. Minimum KYC Account:
  1. i. The minimum details shall include mobile number verified with One Time Pin (OTP) and self-declaration of name and unique identification number of any of the 'officially valid document' defined under Rule 2(d) of the PML Rules 2005, as amended from time to time.
  2. ii. The amount loaded in such Prepaid Cards during any month shall not exceed ₹10,000/- and the total amount loaded during the financial year shall not exceed ₹1,00,000/-.
  3. iii. The amount outstanding at any point of time in such Prepaid Cards shall not exceed ₹10,000/.
  4. iv. The total amount debited from such Prepaid Cards during any given month shall not exceed ₹ 10,000/-.
  5. v. These PPIs shall be used only for purchase of goods and services. Funds transfer from such PPIs to bank accounts and also to PPIs of same / other issuers shall not be permitted.
  6. vi. The Prepaid Cards issued under this type shall be converted into KYC compliant Prepaid Cards within a period of 24 (Twenty Four) months from the date of issue of the Prepaid Cards. If not done, no further reload shall be allowed in such Prepaid Cards. However, the Customer shall be allowed to use the balance available in the Prepaid Card.
b) Upto ₹1,00,000/- after completing KYC of the Customer:
  1. i. KYC requirements are specified under the Regulations issued by Reserve Bank of India and/or any other competent authority constituted by Government of India and/or Ministry of Finance, Ministry of Electronics & Information Technology or such other competent Ministry working under the instructions of Government of India from time to time.
  2. ii. After completion of the KYC formalities, the amount outstanding on the Prepaid Cards shall not exceed ₹1,00,000/- at any point of time.
  3. iii. In the event where a PPI holder becomes incapable of managing the PPI or becomes deceased the legal heirs of such PPI holder may contact the customer care at +919811795555 or mail at custrelations@spicejet.com for the purpose of retrieving any balance amount left in the PPI.
  4. iv. The funds transfer limits for all other cases shall be restricted to ₹10,000/- per month.
  5. v. Funds transfer to such PPIs shall also be permitted from other open system PPIs, debit cards and credit cards as per the limits given above.

2. We shall not be held responsible with regards to the quality of goods and services provided to the Customer by the Merchant Establishment.
3. The Prepaid Card shall be used only for bonafide personal / official purposes. It is clarified that Charges incurred at certain Merchant Establishments, include a charge for availing certain additional services or other facilities by such Merchant Establishments.
4. The Customer acknowledges that all refunds in case of failed, returned, rejected or cancelled Transactions done by the Customer using any other PPI cannot be credited in the Prepaid Card.
5. The Customer hereby acknowledges and agrees that the Prepaid Card can be reloaded as per the request placed by the corporate.
6. Information concerning the PPI, including the available balance and/or PPI history can be viewed online at Our website after due log-in with the User Id and Password.
7. The Customer also undertakes not to infringe Our intellectual property rights, whether directly and/or indirectly.

Particular of chargesAmount
Point of Sale ( POS) or Online Ecommerce Transaction Decline Fee ( Visa & Master card only)₹ 2
Online e commerce Transaction decline fee ₹ 2
Charge Back / Dispute Processing / Investigation Fee ₹ 35

Note: The above Charges are exclusive of all taxes. All taxes as applicable will be levied in addition to the Charges mentioned above.